Returns & Exchanges

At Donsje Amsterdam, we want you to be completely satisfied with your purchase. If your handcrafted items are not the perfect fit, you can return them within 14 days of receipt for a full refund or exchange.

1

Register Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

3

Ship the Items

Affix the provided return label to your parcel and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse team has inspected and approved your return, your refund will be processed to your original payment method within 10 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing