Frequently Asked Questions
Everything you need to know about our handcrafted leather treasures.
What materials are used in Donsje Amsterdam products?
We use high-quality, premium leathers and refined fabrics. Our materials are carefully selected for their durability and natural touch, meeting strict European safety standards to ensure they are safe for children.
How do I choose the correct size for my child?
Each product page includes a detailed size guide. For our signature leather shoes, we recommend measuring your child's foot from heel to big toe and adding approximately 1 cm of extra space for growth.
What are your shipping times and costs?
We ship worldwide. Orders within the Netherlands typically arrive in 1-2 business days, while international shipping varies by destination. Shipping costs are calculated at checkout based on your location.
What is your return policy?
You can return any unworn items in their original packaging within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my leather Donsje items?
To maintain the quality of the leather, avoid prolonged exposure to direct sunlight and water. For cleaning, we recommend using a damp cloth or a specialized leather cleaner for tougher stains.
Which payment methods do you accept?
We accept a variety of secure payment methods, including Credit Cards (Visa, MasterCard, American Express), PayPal, iDEAL, and Klarna for flexible payment options.